Cypress and Bayberry

At Katie's Candles, we are committed to delivering high-quality candles and exceptional customer service. If you’re not completely satisfied with your purchase, we’re here to assist you.

Returns

• Timeframe: Returns are accepted within 14 days of the purchase date.
• Unused Items: If you’ve decided to return your candle for any reason other than damage or defect, it must be unused and in its original condition to qualify for a refund. In such cases, the customer is responsible for return shipping costs.

Damaged or Defective Items

• Reporting Issues: If your candle arrives damaged or defective, please contact us within 14 days of delivery and include a photo of the issue.
• Resolution: We’ll gladly offer a replacement or a full refund, including covering shipping costs for the return.

Refund Process

• Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.

Approved refunds will be processed back to your original payment method within 1-4 business days

We are committed to delivering your candles quickly and safely. Please review our shipping rates and policies below:

Shipping Rates

• 1 Candle: $6.50
• 2 Candles: $7.50
• 3 or More Candles: Free Shipping!